About the Company: A Conglomerate Company who provides consulting and IT services, works mainly on general fintech projects. They have successfully established a global presence in various countries, such as Malaysia, Singapore, Australia, etc.

About the Role

The company is looking for a talented Senior Customer Experience & Operations Manager (Mandarin Speaker) to strengthen the leadership layer as the business continues to scale, with a key focus on enhancing customer experience, service quality, customer trust, and community engagement.

This is an exciting opportunity for someone who enjoys leading leaders, driving service excellence, and owning the end-to-end client journey.

Responsibilities

• Client Experience & Support Operations (customer support, service quality, escalation management, and customer journey optimization)
• Stakeholder Management: Partner closely with Product, Operations, Compliance, Risk, Mark...