About the role

We are seeking a strategic and detail-oriented Senior CRM & Digital Marketing Executive to support and drive customer relationship management initiatives across the business, while assisting the digital team where required.

This role will focus on CRM system implementation and optimisation, workflow development, customer engagement, lead management, reporting, and overall CRM operations. The candidate will also front our travel retail arm (digital), Time Emporium, across website updates, social media postings, and digital campaign initiatives, while supporting the wider digital team on online marketing initiatives where required.

The ideal candidate should be organised, analytical, and capable of managing multiple stakeholders and projects in a fast-paced environment.

Responsibilities:

CRM System Implementation & Optimisation

• Support the implementation, rollout, optimisation,...