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Senior Consumer Affairs Specialist

Company

CARFAX

Location

London, Canada

Type

Full-Time

Description

Join Team CARFAX as a Senior Consumer Affairs Specialist

At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 3 days in the London, ON office per week, subject to change with future business needs. One last thing: Our four-day week continues in Summer 2026! 

What you'll be doing: 

Customer Support and Communication:

  • Respond to customer inquiries across all support channels and translate complex issues into clear messages, with a focus on resolution
  • Conduct internal and external research to validate requested data changes, verify accuracy, assess data trends, and collaborate with internal teams to resolve issues
  • Accurately document and categorize all customer communications, providing timely responses in alignment with team goals
  • Recommend product improvements based on empirical dat...

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