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Senior Consultant, Customer Transformation, UX Product Manager, IXD, Belfast or Derry, Londonderry

Company

EY

Location

Belfast, United Kingdom

Type

Full-time

The opportunity

This is your chance to join a team that’s transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer-facing functions through developing and implementing Customer & UX strategies, digital solutions, user-centric services, operating models, and optimised products, experiences, marketing, and sales. You’ll work on exciting projects that shape customer experiences and drive sustainable growth.

Your key responsibilities

  • Collaborate with clients to understand the market and customer needs, and business objectives.

  • Define the product vision and strategy, aligning it with business goals and customer needs.

  • Utilise human-centred design methodologies to ideate, co-design and conceptualise innovative product solutions.

  • Create user journey maps to identify customer pain points and opportunities.

  • Design prototype...
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