About the role

As a Senior Claims Consultant, you’ll manage a portfolio of Income Protection and disability claims, including Total Permanent Disability assessments, with a strong focus on active case management and rehabilitation outcomes. You’ll be trusted to make sound decisions within delegated authority, balancing commercial outcomes with fair conduct and customer needs.

This role is highly collaborative and externally facing. You’ll regularly engage with customers, advisers, medical specialists, rehabilitation providers and legal partners, guiding conversations with confidence and clarity while navigating complex and sensitive situations.

You’ll also play a broader role within the Claims Technical Services team, contributing to mentoring, technical feedback, and continuous improvement across claims processes and standards.

This is a role for someone who enjoys complexity, takes ownership, and wants to be part of a business that is building capabi...