Location

London

Purpose

• Provide expert technical handling of complex and specialist insurance claims, ensuring accurate claim evaluation, regulatory compliance, effective stakeholder management, and delivery of high-quality customer service while supporting business objectives and claims strategy.

Key Responsibilities

• Evaluate and process claims estimates and paid claims accurately and within required timescales, ensuring compliance with policy terms and conditions.
• Investigate and resolve complex and specialist claims, minimising leakage and delivering excellent customer outcomes.
• Review and manage estimates and billings submitted by clients and brokers, resolving discrepancies efficiently.
• Identify, analyse, and address coverage issues to ensure liability decisions align with contractual obligations.
• Pursue subrogation, contribution, and recovery opportunities where appropr...