Senior Business Change Manager – Customer Loyalty Programme

EasyJet is a FTSE listed low‑cost airline serving millions of customers across Europe.

About the Team

This role is at the heart of easyJet’s high‑profile strategic priority: the launch of a new loyalty scheme in 2027. You’ll collaborate across commercial, digital, technology and operational teams to shape how change lands across the organisation, ensuring millions of customers experience easyJet’s future offerings.

The Role

As Senior Business Change Manager you will lead the change programme for the new loyalty scheme, driving transformational change across operating models, technology, processes and commercial propositions. The role requires ownership, influence at senior levels, and the ability to manage complex change at scale. You will also lead and develop a team of Business Change Managers and Specialists.

What you’ll be doing

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