Overview

We are seeking a Senior Business Analyst to support the evolution of our omni-channel commerce capability, delivering a seamless and unified customer experience across online (web), mobile applications, and in-store environments. The successful candidate will play a key role in enabling end-to-end customer journeys, integrating digital and physical retail channels, and supporting the delivery of scalable, customer-centric commerce solutions.

Responsibilities Omni-Channel Commerce Delivery Analyse, design, and optimise end-to-end customer journeys across: E-commerce (web) Mobile applications In-store (POS and retail systems) Support initiatives such as: Click & Collect Returns & exchanges across channels Stock visibility and fulfilment optimisation Loyalty and promotions integration Business Analysis & Requirements Elicit, document, and manage business and functional requirements Translate business needs into user stories, process flows, and acceptance criteria Facilit...