Responsibilities

• Processing of investigation query messages such as return of funds, unable to apply, amendment, BCNR, recall of funds, OFAC, FATF.
• Working knowledge of payment processing both outward and inward.
• Ensuring response to all queries as per SLA, prioritization of sensitive messages, maintaining close coordination with other banks, operations team, business line and customer service desk to facilitate case closure.
• Analyzing recurrent queries and working with Associate manager to suggest process improvements to reduce repetitive queries.
• Manage investigation based on the agreed matrices with business.