This role shall support the planning of how dental clinic (non-clinical) operations should be conducted in the future, which includes initiating, steering and management of transformational projects to support the future concept of operations. The incumbent will be part of a team to build system and workforce capability, conduct future scenario generation and solutioning, and manage projects related to mid to long term transformation in operations domain.

• Lead the training build-up for operations staff to prepare them for new system and concept of operation
• Conduct horizon scanning for new and emerging operation concepts, technology and solutions, and explore possibility for their adoption
• Develop and deliver documentation, eg. SOPs and toolkits, to support implementation and mainstreaming
• Promote a culture of continuous learning and operational excellence across the department
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