**Job Family** **:**

Business Systems Analysis

**Travel Required** **:**

Up to 10%

**Clearance Required** **:**

Ability to Obtain Public Trust

**What You Will Do:**

+ Provide Tier III / advanced support.
+ Serve as a subject matter expert (SME) for application support activities, leading troubleshooting and resolution of critical incidents and outages
+ Perform deep-dive root cause analysis and implement long-term fixes for recurring issues.
+ Develop and maintain documentation, including operations manuals, runbooks, and knowledge base articles.
+ Support and mentor junior and mid-level team members, providing technical guidance and knowledge transfer.
+ Engage with stakeholders and users to communicate status, impacts, and resolutions effectively.
+ Identify process improvements, automation opportunities, and best practices for application support.
+ Ensure adherence to service management processes...