Responsibilities

- Ensure that SLA commitments are met, including monitoring and reporting of the same
- Ensure that projects and activities are completed as per commitment
- Conduct regular network infrastructure review to assess gaps and recommends changes to support the present organizational needs
- Optimize performance and availability of all enterprise systems
- Responds to and addresses security incidents and IT security policy violations pertaining to the enterprise infrastructure level immediately.

- Responsible for ensuring to work with concerned teams in troubleshooting of technology problems.
- Ensures that proper troubleshooting techniques, protocols and tools are used in coming up with recommendations and solutions
- Ensures that technical recommendations are properly thought of/analyzed and based on hard facts.
- Provides regular updates on the troubleshooting to the team, management and client.
- Ensures that inciden...