Genesys applications and systems support/administration in a multi-cultured environment.
Deliver excellent customer service to resolve customer issues, questions, or concerns regarding the Genesys Cloud CX platform.
Create and update technical documentation, knowledge base articles, and troubleshooting guides to assist both customers and internal teams in resolving common issues efficiently.
Work closely with the team and handle tickets and all incidents including Critical circumstances.
Demonstrate analytical programming and problem-solving skills including software operation diagnostics.
Required Qualifications
2 or more years in a role supporting in Genesys Cloud CX platform.
Strong English communication, problem solving and analytical skills
Bachelor’s Degree in related field or equivalent work experience
Desired Qualifications
Troubleshooting experience in Genesys contact cen...
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