Senior Analyst, Escalations, Customer Care - Quezon City, Philippines

Are you passionate about resolving complex customer issues and delivering exceptional service? Do you thrive on investigating complaints, uncovering root causes, and ensuring fair, accurate resolutions? Then it’s time to join Western Union as a Senior Analyst, Escalations, Customer Care.

Western Union powers your pursuit.
You will be part of a dynamic team responsible for managing end-to-end customer complaint investigations, driving high-quality resolutions, and enhancing the overall customer experience. In this role, you’ll combine analytical thinking, attention to detail, and strong collaboration skills to resolve escalations, identify trends, and contribute to continuous improvement.

Responsibilities