DUTIES AND RESPONSIBILITIES

• Manage collections for past‑due accounts as detailed in the accounts receivable aging report for US accounts, including escalated or high‑value accounts.
• Receive and respond to incoming client calls regarding finance‑related concerns, including credit card payments and account disputes.
• Process credit card payments, mark invoices as paid, and issue payment receipts accurately and promptly.
• Resolve complex customer disputes regarding past‑due balances, performing account reconciliations and identifying trends to prevent recurring issues.
• Respond to customer requests via email, including W9 forms, payment receipts, billing contact updates, and address changes.
• Oversee the YM‑Finance mailbox and Interfax account, ensuring timely and accurate responses.
• Prepare detailed collections reports and financial summaries for Sales Managers, Partners, and senior leadership.
• Provid...