SEND Tribunal mediation and complaints officer

Contract | Civic Recruitment Limited | United Kingdom

Posted On 10/06/2026

Job Information

Interim & Executive Management

City Enfield

Province Enfield

Postal Code EN1

Job Description

3-month contract role with a local authority

Summary

• This is a 3-month contract role with a local authority, focused on managing and resolving complaints, mediation cases, and tribunal matters. The position is crucial for ensuring fair, timely, and person-centred dispute resolution, aligning with organisational policies, statutory requirements, and best practices. The role aims to minimise risk to the organisation while maintaining high standards of service delivery.
  

Responsibilities

• Manage a caseload of complaints, mediation cases, and tribunal applications, ensuring timely and effective resolution.
  
• Investigate compl...