**Position Summary**

The position has the responsibility for researching, troubleshooting and supporting multiple clients applications located in LATAM region who uses a wide brand of technologies and environments. The role of **Platform** **Engineer** requires the expertise and skills to diagnose serious issues and provide exceptional support for mission-critical applications as part of Platform Services Team, under the umbrella of the developer organization.

**Essential Responsibilities**

+ Maintain essential IT operations, including Unix/Linux operating systems, Messaging middleware (MQ), Databases, Application and Web servers.
+ Manage, facilitate and own product support requests through consistent, positive and proactive IT methodologies using ticketing system
+ Troubleshoot, research, analyze and work with appropriate resources to solve problems
+ Identify and escalate situations requiring urgent or additional attention
+ Judgment must b...