ABOUT THE ROLE

Role Description:

We are looking for a highly skilled and motivated analyst to join the policy exception and issue management team.

The individual must be capable of working with minimal supervision after initial training.

The individual must be client focused with an eye for streamlining of process.

This role requires the ability to navigate ServiceNow ticket management and reporting.

**Key Responsibilities**

+ Day to day queue management for the policy exception and issue records.
+ Candidate will need to be able to host weekly office hours calls for stakeholder support and the advancement of the records.
+ Perform initial ticket triage to ensure healthy records for further processing.
+ Monitor tickets and investigate the instances of delay in processing.
+ Escalate conditions or concerns to management and leads regularly.
+ Communicate in a brief manner via email/text and reliably update th...