Title: Security Control Center Operations Manager 

JOB SUMMARY: Responsible for the direction, accountability, and training of all Control Center Operators. Manager will report directly to the National Account Manager and will hold himself/herself, and all direct reports, accountable to all Company and Client issued policy and procedures. 

The Global Security Control Center (GSCC) is a 24/7/365 security operation which manages incidents, events, and information for a client, and directs appropriate responses which protect the client’s assets, reputation, and workforce. To this end, operators utilize a variety of observation tools including multiple alarm monitoring applications and video surveillance platforms. Operators use these tools to investigate any incident that constitutes a violation of Global Security policy or any incident that could negatively impact the client’s business operations. Operators are responsible for initiating a response to such in...