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Security Administration Services Helpdesk – Sr Associate

Company

State Street

Location

Bengaluru, India

Type

Full time

Job Title

Security Administration Services Helpdesk – Sr Associate

Role Summary & Role Description

State Street’s Security Administration Services Team is looking to hire Sr Associate in India. We are looking for a proven candidate to Support State Street’s 24/7 Security Administration Services Help Desk. Provide internal Help Desk support for our global employee and client base.

In this role, you will support day-to-day operations by delivering timely, high-quality service. The ideal candidate is customer-focused, detail-oriented, and comfortable working in a fast-paced environment while following established procedures and controls.

As a member of the SAS Helpdesk you will:

  • Handle calls and chats on a daily basis.
  • Document requests, troubleshooting steps, and outcomes in Service Now to maintain accurate records and enable reporting.
  • Follow standard operating procedures and escalation paths; identify recurring issue...
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