Summary WHAT IS THE OFFICE OF ACCOUNTS MANAGEMENT HEADQUARTERS: A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Positions are to be filled in the following area(s) TS - CAS-Customer Account Services Responsibilities The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Receives telephone calls and visitors for the manager, determines which calls can be answered personally, and which can be directed elsewhere. Obtains needed background information before referring calls to the manager. Receives and reviews all incoming mail and correspondence for the manager, referring items of special importance to the manager. Routes correspondence to staff members and establishes controls for response to action items. ...