Position Summary

The Secretary is a member of the inter‑professional care team at UHN Toronto Western Family Health Team (Bathurst Site) and is expected to be a highly organized and detail‑oriented individual who ensures smooth office operations and excellent patient experience. The role involves a combination of administrative, scheduling, and patient‑facing responsibilities including appointment coordination, reception duties, financial transaction, and records management.

Duties

• Greet patients in person, assist with registration, and direct them to the kiosk for self‑check‑in.
• Oversee CHIME wayfinding system for scheduling and patient flow.
• Schedule and modify patient appointments as needed.
• Coordinate clinician schedules.
• Arrange transportation for patients when required.
• Generate invoices and process patient payments.
• Provide and collect signed roster forms from patients at check‑in...