Main duties and responsibilities
Verify and refund Tax Free Forms to international travellersEnsure a satisfactory experience for our customersPrevent refunding mistakes and fraudPrepare reports as neededObserve Global Blue and Merchant’s policies, guidelines and proceduresCollaboration with Lounge Florence, if needed, on activities related to the role of Associate Lounge Assistant.
Main KPIs
Number of refunded transactionsRefunding mistake ratioReporting and collaboration
Reporting line: Issuing & Refund Coordinator Mainly cooperates with:Peers at same and other Refund/Downtown PointsQuality AssuranceProcessingRefund & Security ManagerMerchants’ staffSales organizationBackground and Education
Helpful: a commercial backgroundHelpful: experience in face to face customer contactHelpful: experience in managi...