The Intuit Product Expert Supervisor manages a dynamic team of experts, coaches experts to perform at the highest levels, monitors/takes action on real time adherence for their team and handles customer escalations. This role is pivotal in monitoring quality assurance, training, and managing schedules and attendance, while fostering motivation and maintaining company culture.This is a seasonal position with an expected end date of April 30, 2026, or sooner depending on the needs of the organization.

Roles and Responsibilities

Lead and manage a team of 20-25 student call center agents specializing in customer service inquiries.

Conduct routine 1:1 coaching session(s) to provide feedback to meet performance metrics, including quality, productivity, attendance, compliance, and disciplinary issues.

Ensure continuous learning training modules are complete before announced deadlines.

Identify training opportunities and/or knowledge skill ...