Hartenbos, South Africa | Posted on 08/01/2025

Schedulers play a critical role in coordinating Field Service Teams by booking and confirming customer appointments and ensuring high-quality customer service. They are responsible for optimizing fleet utilization, facilitating communication between customers and Field Teams, and driving installation productivity and quality.

Key Performance Areas

Key Performance Areas would include, but are not limited to:

1. Scheduling Appointments:

• Coordinate appointments with customers for site surveys, installations, call-outs, and CPE removals.
• Ensure timely booking and confirmation of appointments, taking into account technician availability and customer preferences.
• Manage customer expectations and ensure diligent communication in regard to postponement or completion of appointments.

2. Drive Installation Productivity and Quality:

• Monitor and drive installa...