Scaled Customer Success Manager (EMEA & APAC)

Company

Sana Commerce

Location

dubai, United-Arab-Emirates

Type

Full-time

            What youll be doing  Owning a portfolio of 100 B2B customers across EMEA & APAC within our Scaled segment; 
Helping customers realize value from their Sana Commerce investment and translate that into stronger business outcomes; 
Fully owning commercial KPIs across your portfolio with clear responsibility for retention and upsell performance; 
Monitoring retention and expansion signals and turning those insights into timely targeted actions; 
Identifying churn risks early and taking proactive steps to mitigate them; 
Identifying managing and driving upsell opportunities to close across your portfolio; 
Running scalable engagement motions to keep customers nurtured activated and progressing toward stronger adoption and value realization; 
Working closely with Customer Marketing to deliver relevant lifecycle campaigns and nurture programs; 
Partnering with GTM Ops to improve data quality workflows and ...
        

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Scaled Customer Success Manager (EMEA & APAC)

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