TCS VIRTUAL DRIVE FOR THE BELOW SKILL

SKILL : SAP C/4HANA - Service Cloud- Consultant

LOCATION : BENGALURU

EXP : 8-10 YRS

JD
The

SAP Service Cloud Consultant

is responsible for implementing, configuring, and supporting

SAP C/4HANA Service Cloud solutions . The role focuses on delivering customer service processes, integrating SAP systems, and enhancing customer experience in digital transformation programs.

Key Responsibilities
Implement and configure

SAP Service Cloud (C/4HANA)

solutions
Gather and analyze

business requirements

related to customer service processes
Design and optimize

service workflows , ticketing, and case management
Configure:
Service request and ticket management
SLA management
Knowledge base and customer interactions
Integrate SAP Service Cloud with:
SAP S/4HANA
SAP CRM / ECC
Third-party systems
Work on