Job Description Roles and Responsibilities Review existing business processes and requirements and map these to SAP case, mobile, and e-service solutions Schedule and conduct workshops with business and functional teams to plan, prioritise, design, and deliver documented business processes using Visio for SAP case, mobile, and e-service applications Ask relevant questions to clarify stakeholder needs and translate vague ideas into clear, structured requirements Develop functional and non-functional requirements, use cases, and process flows (BPMN) Ensure documentation is clear and understandable to both technical and non-technical audiences Ensure completeness of all business scenarios and related documentation Present and communicate TO-BE business processes to business and project stakeholders and obtain sign-off Document the project blueprint Attend and actively contribute to project team meetings and business analysis discussions to support overall project success Requirements Qual...