The incumbent in this position is responsible for ensuring oversight of facility operations, ensuring that customers are satisfied, managing employees’ schedules and performance, as well as working to make sure the salon is profitable. The Overall objective is to take 100% responsibility in delivering and exceeding the guests’ expectations in accordance with Resense’s spa vision, core values and all related brand standards, procedures and policies.

Key Responsibilities

Provide a truly memorable experience with the highest level of comfort and service, creating a genuine, welcoming, inspiring & safe salon environment for all guests.

Deliver personalized, individual service to all guests in the Spa and Salon.

Perform hair care services including cutting, styling, blow drying, hair colouring and permanent waving, conditioning treatments.

To listen, consult with guests and members that accommodate their needs and achieve their goals.