Quality assurance for a complex IT landscape based on Salesforce Service Cloud with multiple upstream and downstream integrations. Focus on early defect detection, stable end to end processes, sustainable QA in agile environments. In parallel, an AI based testing methodology shall be established covering the full testing lifecycle, with focus on AI driven solution scenarios.
 

Responsibilities

Core Responsibilities:
• Develop, evolve an AI driven test strategy and QA approach
• Analyze functional, technical requirements, including AI solutions
• Create, maintain, and execute test cases, plans, and test data
• Execute and review system, integration, end to end tests, support UAT
• Test Salesforce Service Cloud, integrations, AI functionality, AI generated code
• Defect analysis, tracking, and coordination with business and IT teams
• Support test automation, document test results and quality metric...