Responsibilities

As a Salesforce Solutions Architect, you will sit at the centre of Smith+Nephew’s CRM ecosystem, connecting business needs with technical delivery. You will partner closely with commercial stakeholders to understand their challenges and ambitions, translating these into clear, prioritised requirements and an actionable delivery roadmap. With a strong architectural perspective, you will design scalable and sustainable Salesforce solutions across areas such as customer data, account planning, pipeline management, marketing automation and customer service. You will bring ideas to life through prototyping and proofs of concept, helping stakeholders visualise the future and build confidence in the direction. You will act as a trusted advisor, guiding business leaders through technical decisions and trade‑offs while ensuring consistency and alignment across regions and functions. You will contribute to governance, data modelling and service acceptance, helping...