POSITION TITLE: CRM Product Specialist, Customer Experience

Reporting to: Senior Manager, Customer Experience

Location: Cebu, Philippines

Summary Description

We are looking for a self‑motivated, tech‑savvy, and forward‑thinking individual to help us accelerate our Salesforce CRM journey to offer a seamless, 360‑degree view of our customer base. This is a key role that will help improve the ways in which our customers interact with us and how we track our interactions with customers, with a tremendous focus on speed and quality of information flow. This role will be responsible for understanding sales & service processes, working with various business and technology functions across the enterprise to find opportunities to…

Job Description

• Lead the identification, design, and implementation of Salesforce improvements to streamline workflows, reduce manual effort, and improve organizational efficiency
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