**Job Family** **:**

SAAS/PAAS/Cloud Application Development

**Travel Required** **:**

None

**Clearance Required** **:**

None

**What You Will Do** **:**

Guidehouse is seeking a Salesforce Business Analyst to support break/fix operations and incremental enhancements for an existing Salesforce org. This role focuses on incident triage, root-cause analysis, requirements clarification, and solution validation, ensuring production issues are resolved efficiently and enhancements are delivered with clarity and minimal disruption to users. The ideal candidate is comfortable working in a production support environment, balancing urgent issue resolution with a steady flow of enhancement requests, and acting as the bridge between business users and technical delivery teams.

Break/Fix (Production Support)

+ Serve as the first line of analysis for Salesforce production issues, including user-reported defects, data...