Job description

ABOUT THE JOB

• Manage and administer the Salesforce CRM system for internal users across the organization.


• Provide daily support and troubleshooting for users during the adoption and usage of the new CRM system.


• Gather, analyze, clarify, and verify business requirements from stakeholders and end users.


• Translate business requirements into clear functional documents, user stories, process flows, and system documentation.


• Collaborate with technical teams/vendors to ensure requirements are implemented correctly.


• Confi...