The suitable and successful candidate will be responsible for leading and managing a team of Outbound Sales Consultants/Agents as per SLA. Product comprehension of sales and customer care coupled with proactive client interface ability would be critical functions for the role

• Team leadership and management


• Guide agents by demonstrating exceptional customer satisfaction


• Guide, coach and Determine training needs for staff.


• Communicate job expectations to Agents


• Harness agent’s potential to perform optimally


• Tailor recommendations to improve Consultants on reaching their targets.


• Monitor attendance, punctuality and leave of personnel


• Keep to date and abreast of industry trends industry trends


• Manage requests/escalations between different business units to solidify resolution outcomes


• Report on a regular basis on statistics, data, ratios, attrition, ...