Description
POSITION PURPOSE
As a PureWick Rx Specialists, you will manage the end-to-end intake and reorder processes for Purewick reimbursement customers. You will ensure seamless enrollment in Liberator’s supply program by collaborating with multiple lead and referral sources. Throughout each customer’s journey, you will deliver personalized, white-glove service and support to uphold the highest standards of satisfaction and compliance.
PRIMARY DUTIES AND RESPONSIBILITIES
Effectively communicate the features and benefits of the PureWick™ system, demonstrating comprehensive knowledge of its functionality, usage, and maintenance protocols.
Conduct initial and follow-up communications with prospective leads through inbound and outbound calls, ensuring customer concerns are identified and effectively resolved throughout the engagement process.
Maintain detailed records of calls, issues, and resolu...
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