Receive, entertain, and process customer inquiries through call, email, social media, and other communications channels.
Develop and maintain relations and communications between customers and the company.
Coordinate and process customer inquiries and orders internally within the company, and communicate important information back to customers such as stock availability, shipping dates, and statements of accounts.
Develop, entertain, and screen prospective retailers, dealers, and distributors of Harbest products.
Provide timely after-sales services to address customer concerns such as complaints, product returns, product defects, etc. Provide technical assistance by way of basic troubleshooting and by referring customers’ specific technical concerns to Harbest technical personnel if needed.
Refer customers to the relevant Harbest personnel, such as requests for machinery, greenhousing, and irrigation engineering requirements, publ...
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