We are seeking an experienced Sales Lead/Coach to join our team and help drive the success of our sales operations. The ideal candidate will be responsible for developing, delivering, and continuously improving sales training programs that enhance the skills, knowledge, and performance of our sales representatives. This role will partner closely with Operations, Quality, and Leadership teams to identify training needs, boost sales effectiveness, and support a culture of high performance in a fast-paced BPO environment.

Key Responsibilities

• Design and deliver engaging sales training programs (new hire, upskill, refresher) focused on outbound/inbound selling, consultative sales, objection handling, and closing techniques.
• Conduct coaching sessions (one-on-one and group) to enhance sales agents communication, product knowledge, and performance metrics.
• Monitor sales performance and identify gaps through call list...