Provide world class customer care experience and support sales team in achieving team's sales targets on a monthly basis
You will: Provide sales reps with 100% administrative support to ensure they achieve monthly team targets Manage large amounts of incoming phone calls. Identify and assess customers' needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to delight customers. We're looking for someone with: Proven customer support experience or good abil...