+ Perform other duties as assigned (guest room tours, property tours, special guest requests, maintaining calendars,
+ Respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements. Regularly follow-up with clients and maintain accurate and updated information.
+ Perform administrative duties such as typing proposals, letters, contracts, etc. Collect data, update data-bases,
+ Participate in all community relations activities
+ Resolve requests and/or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances or dissatisfied clients.
+ Promote team work and quality service through daily communication and coordination with other departments.
+ May coordinate outside vendor service needs (floral displays, audio/visual, etc.) where appropriate. Regularly follow-up to ensure set-up requirements meet client needs.
+ answering phones and routing to a...