Job Summary

The role of the Sales Surveillance Officer reports to Lead, Sales Review & Quality. You are required to support the Lead in administering the conduct risk framework and Balanced Scorecard framework, setting sales advisory standards for the company.

You will be assessing appeals from the agency force pertaining to replacement of policies and recommending whether to consider or reject such appeals. This role requires you to be familiar with regulatory requirements on sales advisory standards and replacement of policy guidelines. In addition, you will work with the Learning & Development team to raise the business quality and sales advisory standards.

Job Description: