Hire Resolve’s client is urgently seeking the expertise of a Safer Gambling Analyst for a fully remote position.

Responsibilities Communicating with customers via email, chat, or phone who may be at risk of or experiencing gambling-related harm, and taking appropriate action based on current legislation and procedures. Maintaining and improving internal policies and procedures designed to prevent gambling-related harm. Handling escalations and inquiries from the Player Success Team concerning operational compliance processes and cases. Monitoring customer communication channels and inboxes related to operational compliance to ensure service level agreements (SLAs) are met and the user experience is smooth. Managing customer complaint cases during their shift. Analysing customer accounts for Safer Gambling and Anti-Financial Crime concerns, identified through internal reporting or Player Success interactions. Escalating cases when necessary to protect players. Suggesting modi...