Russian-Speaking Telecom & Guest Services Agent

Company

AccorHotel

Location

ras al khaimah, United-Arab-Emirates

Type

Full-time

Complete the important tasks outlined on the Officer Shift Checklist to record and follow up all job related incidences in the Officer Log 
Report broadband and telephone equipment defects to the relevant vendors 
Attend to complaints and enquiries referred to by Communications Assistant 
Highlight important events special instructions and information to the team 
Handle follow ups passed over from the previous shift 
Handle and deliver the Hotels general emails to the relevant departments promptly for follow up 
Monitor the status of jobs in Guest Request Management system and highlight any service delays to the respective departments for follow up 
Monitor and ensure the accuracy of all call charges/postings in the PMS and Call Accounting system 
Ensure Broadband charges tally with the Hotel PMS postings 
Conduct and attend trainings daily briefings and monthly departmental meetings when necessary 
        
        
    

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