Duties:

Rooms Division Leadership:

Oversee the daily operations of Front Office, Housekeeping, Guest Relations, and Night Audit departments.
Ensure smooth and efficient operations across all Rooms Division functions to deliver exceptional guest service and operational excellence.
Lead, mentor, and develop departmental teams to maintain high levels of engagement, accountability, and service standards.
Foster a culture of care, teamwork, and service excellence across the department.

Guest Experience & Service Excellence:

Ensure all guest interactions meet or exceed 5* luxury service standards.
Actively monitor guest satisfaction through feedback platforms, direct engagement, and service recovery processes.
Ensure special recognition and personalized service for VIP, repeat, and long-stay guests.
Proactively resolve guest concerns and implement service recove...