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Road Logistics Customer Care Specialist

Company

Kuehne+Nagel

Location

shah alam, Malaysia

Type

Full-time

As a member of the Freight Forwarding team at Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. By transporting medicines, toys, and important machine parts, you are not only delivering goods but also making moments possible for people worldwide. Our contribution counts in more ways than we imagine.

Responsibilities

Operational / Tactical Duties

  • Receive customer bookings and enter data into the system.
  • Generate and integrate EDI into the system.
  • Assign shipments to transporters according to RL guidelines.
  • Monitor shipment status and ensure timely updates in the system.
  • Follow up on shipments to ensure adherence to RL processes.
  • Generate invoices and submit to customers with supporting documents.

Additional Responsibilities

  • Ensure team members perform similar activities to meet SLA and deliver ...

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