Senior / Experienced Resident Liaison Officer (RLO)

Location: Rushden (and surrounding areas)

Salary: £40,000 - £45,000 per annum (Depending on experience) + Benefits

Contract Type: Full-time, Permanent

Sector: Social Housing / Planned Maintenance & Regeneration

About the Role

Are you a highly experienced, proactive Resident Liaison Officer who excels at managing tenant relationships during major construction or maintenance works? Do you know how to navigate the complexities of local authority and housing association contracts while maintaining exceptional customer satisfaction?

We are looking for a Resident Liaison Officer (RLO) to join our expanding team. Positioned within our planned works division, you will be the primary link between our site delivery teams, sub-contractors, and residents. This is a critical, high-profile role where you will manage communication, mitigate complaints, and ensure smooth access for major regenerati...