Job Responsibilities:

• Work within the Bank System support team to provide proactive, timely, effective and efficient support to the application.
• Support during business hours and provide 24x7 on-call support.
• Provide Level 2 support on user queries/requirements and production issues raised.
• Investigate production issues, responding based on production defect severity SLAs.
• Manage and respond to users in a timely manner.
• Log incident tickets for production issues and user queries.
• Follow up on defect and incident closure to meet incident closure KPIs.
• Ensure system availability as per respective agreed SLAs.
• Ensure daily end-of-day execution for supported applications is completed successfully.
• Perform annual Disaster Recovery (DR) exercises for supported applications.
• Provide support to System Engineers on server-level patches/upgrades as applicable.
• Ensur...