Revenues, Housing Benefits, Assessment & OnDemand Officer

As a Revenues, Assessments, Property Inspection or OnDemand Officer at Civica, you will play a vital role in supporting Local Authorities to deliver accurate, compliant, and customer‑focused financial and benefits services. You will help customers understand their liabilities, entitlements and payment options while ensuring all work aligns with legislation and best practice.

Responsibilities

• Assess and process Housing Benefit & Council Tax Support claims
• Manage Council Tax & Non‑Domestic Rates billing, recovery & enforcement
• Handle overpayments, refunds & payment arrangements
• Prepare cases for court or tribunal
• Respond to customer and stakeholder queries with clarity and confidence
• Ensure compliance with legislation, policy and DWP guidance
• Identify irregularities and escalates appropriately

What We’re Looking For...