Do you have a passion for customer service? 

Do you enjoy helping people? 

We are currently looking for talented individuals who are passionate about delivering outstanding customer service. You will often be the first point of contact our customers will meet on their journey and it is therefore a vital role for making our customers' day.

Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations.

As a  Revenue Control Officer , you will be a key member of staff whose role in the station and on-train environment, including the customer's journey, is of prime importance. You will be expected to provide a higher than expected level of information, as well as a feeling of safety, security, wellbeing and protecting the revenue of Govia Thameslink Railway. You will provide a warm greeti...