Based full-time within a warehouse environment, the Returns Desk Technician is responsible for diagnosing, evaluating, and documenting returned mechanical and electrical products. This role requires a methodical, focused individual who thrives on structured processes.

Key responsibilities

• Receive, book in, and systematically organize all returned products arriving at the warehouse.
• Disassemble, inspect, and test technical items to accurately pinpoint faults or defects.
• Conduct basic technical assessments to determine whether issues are manufacturing faults, installation errors, or misuse.
• Assist with the overall repair process, warranty validation, and replacement decisions.
• Record technical findings clearly and accurately within internal spreadsheet and tracking systems.
• Liaise closely with internal teams, including the warehouse, technical, and sales divisions.

Requirements